Shipping policy
Shipping Policy
At Fred Dardenne, we take great care to ensure that all our products are securely packaged and arrive at their destination in excellent condition, just as they left our facility. Below are the details of our shipping policy:
Shipping Methods Within Canada
- Our shipping methods are automatically determined based on the size and weight of your order. We work with courier companies, including Canada Post, to provide you with the best shipping options.
- Please ensure you provide a street address, as we do not ship to P.O. Boxes.
- It is crucial to provide accurate shipping and billing information at the time of purchase. We are not responsible for errors or misprints in the information provided.
Regional Exception for Wood & Cie Products
- Wood & Cie products are only available for delivery within the Halifax region. If you are outside this area and wish to place an order, please contact us directly to discuss your options.
Processing Time
- Orders are processed in the order they are received. Standard processing times range from 3 to 7 business days, excluding weekends and holidays.
Refund Policy
- At Fred Dardenne, we stand behind the quality of our products and package each order with care. However, due to the delicate nature of our items, we are not responsible for:
- Damaged products caused during transit
- Shipping delays
- Other circumstances beyond our control
- If the postal service attempts delivery and is unable to locate a recipient, we cannot provide replacements or refunds for the order.
Additional Notes
- All pricing is subject to change without notice.
- We recommend being available to receive your parcel to ensure a smooth delivery process.
For any inquiries or further assistance, please don't hesitate to contact us.